Who refunds
Munshi is software used by independent sellers. Each order is a sale between the customer and that seller, so refunds, cancellations and replacements are decided by the seller under their own policy.
Cancelling an order
A customer can cancel an order on WhatsApp before paying. After paying, ask the seller in the same chat; if the seller agrees, they refund you directly.
Online payments
For payments made online (card, UPI or netbanking through our payment partner), an agreed refund goes back to the original payment method, usually within 5–7 working days after the seller approves it.
Payments made directly to the seller
Payments made straight to a seller's UPI ID never pass through Munshi; any refund is between you and that seller.
Munshi's own charges
Munshi doesn't charge customers anything. If a fee charged by Munshi to a seller was taken by mistake, contact us and it will be refunded within 7 working days.
Help
If a seller doesn't respond about a refund, contact bhuvanaro123@gmail.com with the order number.